Shipping & Delivery Policy

Last updated: June 04, 2025

Thank you for shopping with Phoenix! We’re committed to delivering your watch safely and promptly. Please read our shipping and delivery policy carefully to understand how your orders are processed and delivered.

Shipping Methods & Delivery Time

All our orders are shipped from our production studio in India via trusted international courier services like FedEx and UPS.

Standard International Shipping : 7-12 business days Estimated Delivery Time

Please note: Delivery timelines are estimates and may vary due to customs procedures, local courier delays, or unforeseen circumstances.

Order Processing Time

Orders are typically processed within 2-4 business days after payment confirmation. Custom-made or personalized watch items may require 5-7 business days for production before shipment.

Order Tracking

Once your order has been dispatched, a tracking number and courier details will be sent to your registered email or WhatsApp number. You can track your shipment using the courier’s official tracking portal.

Damaged or Missing Packages

If your package arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery at contact@phoeni.store
• Provide your order number and photos (if applicable)
• We will investigate the issue and provide a suitable resolution

Delivery Delays

We are not liable for delivery delays caused by:

• Incorrect or incomplete delivery addresses
• Natural disasters, pandemic restrictions, or customs clearance delays
• Issues beyond our courier partners’ control

Contact Us

For any shipping or delivery-related questions, please reach out to us:

• 📧 Email: contact@phoeni.store
• 📱 WhatsApp/Call: +91 91000 38900
• 🌐 Website: www.phoeni.store